Training Courses

You can browse our courses by selecting a category from the sidebar navigation, or you can use the form below to search for a course.

The following courses were found matching your criteria:

• Presenting for the First Time

  Anyone who needs to speak in front of a group or meeting, it is particularly suitable for inexperienced presenters with no formal training, who want to become better presenters.

• Minute and Note Taking - 6 March - Limited Availability

  Minute and note taking is an integral factor in the success of a meeting. Precise recordings help trace key decisions, comments and clear actions required. This course teaches delegates how to take concise minutes that are easy to read and form an accurate account of a meeting or presentation.

• How to Communicate Effectively at Work

  This course will help delegates express themselves more effectively. The course offers essential methods and ideas on how to develop and maintain the impact you need in order to achieve business and personal goals. Delegates will leave the workshop with their own personal development plan and techniques to turn that plan into action.

• Recruitment and Selection

  This course is ideal for anyone involved in any aspect of the recruitment of employees. Delegates will develop confidence and competence as an interviewer and learn about questioning and rapport building. Delegates will utilise best practice techniques and learn how to select the most appropriate candidates for their organisation.

• Appraisal Skills and Performance Management

  Develop their ability to carry out effective appraisals (reviews) of people and performance.  To do this as a continual ongoing process

• Supporting Teams through Change

  To provide an opportunity for people managers to generate and discuss ideas, which will enhance the morale and commitment of team members in the face of organisational change.

• Presenting with Impact (Advanced)

  A key factor in personal effectiveness is being able to make a real impact when you are required to speak in public or make a presentation. Wouldn’t you like to motivate, energise and challenge others rather than just pass on information? This course will give you practical tips on how to increase the impact of your presentations.

• Retirement Planning

  This course aims to enable participants to consider some of the major changes that are going to affect their way of life.

• Introduction to NLP

  This course is ideal for anyone interested in their own personal development and wishing to explore new approaches to communication. It is designed to introduce delegates to the principles and techniques of Neuro Linguistic Programming, and how they can be applied
  in a business context.

• Building the Skills of a Supervisor

  This course is suitable for existing Supervisors or those who are new in post. The course encompasses all of the essential elements of supervision and line management and will provide valuable guidance on effective performance and people management for anyone in a business environment.

• Essential Skills for New Managers

  To help you understand the responsibilities of your role and the skills you need to demonstrate, in managing both the task and people successfully.

• Business English

  Staff who regularly write memos and letters in the course of their work.  It is useful for both relatively inexperienced and experienced staff as it allows time to reflect on current practice.

• The Exceptional PA

  To enhance the skills of the professional PA, build confidence and proactively contribute to the success of the management team and department.

• Handling Difficult Customers and Complaints

  This course is beneficial to delegates who:

  • Deal with customers in their job, either face-to-face or over the telephone;
  • Are new to the job market or have been employed for some time in a customer service role
  • Believe their person-to-person skills and professionalism can be reinforced and updated
  • May have to deal with upset, angry or aggressive customers.

• Personal Organistion and Time Management

  This is an introductory course to enable delegates to take control and organise their work more effectively using some basic tools and techniques.

• How to Manage your Time Effectively

  This time management course is ideal for busy delegates who need to improve their time management. The course deals with prioritising, time thieves, organisation and motivation. Delegates will learn how to manage their time and workloads successfully and understand the concepts of delegation and techniques involved in work planning.

• Introduction to Project Management

  In addition to their usual responsibilities managers are increasingly becoming involved in either managing or contributing to projects. This workshop is designed to provide supervisors and managers with an introduction to planning and project management techniques.

• Managing Difficult Conversations

  The workshop is aimed at team leaders, supervisors and managers who are faced with having difficult conversations with their staff. You may be new to people management or may just wish to update and refresh your skills in this area. The trainer will create a comfortable environment and will be happy to demonstrate any ‘script’ that the participants want to see in action.

• Introduction to Report Writing

  Reports provide a crucial link within organisations. It is therefore vital that these documents are informative, logical and easy to assimilate. This course analyses the features that make reports effective and offers guidance to report writers on aspects of planning, structure, layout, style and editing.

• How to Deal with Conflict & Aggression

  This course is designed to help delegates deal with situations involving people who are aggressive or difficult. Delegates will look at different methods of dealing with conflict situations and how to apply them in practical situations. The course is suitable for people in a wide range of work places, including retail or office environments.

• Introduction to Mediation

  This course is aimed at any manager or supervisor who wishes to resolve disputes, at an early stage, by the application of Mediation.

• Developing Mental Toughness

  Anyone who wants to maximise performance by developing their mental resilience, thus enabling them to thrive under the pressures of everyday corporate life

• A Practical Guide to Handling Redundancies

  Local authorities have tough times ahead and will need to respond to the financial restrictions imposed on them. This programme is designed to steer managers through the redundancy process but also aims to show possible alternative solutions too.

   

  The programme is aimed at line managers and HR personnel who will be responsible for making selection decisions and conducting formal meetings with employees.

• "Focus on You" New for 2012

• Reviewing Your Customer Care Skills

  This one day course will provide those who work directly with clients and customer, with an opportunity to review and renew their customer service skills. It is essential that front line employees are able to make the most of every customer/client contact.

• Event Organisation & Time Management

  Organising events is the fastest growing sector of the tourism industry. Skilled and qualified Event Organisers are much in demand. This course covers the complete organising of an event from conception, planning, budgeting, marketing and running the event itself.

• Emotional Intelligence at Work

  Anyone who would like to explore how the concept of Emotional Intelligence can help them be more successful at work. The course will also be of interest to those who want practical tools to help them understand their own emotional responses and how they can modify them when they interact with others.

• Facilitation Skills

  A one day course aimed at all those who lead teams, chair meetings, train staff and work with groups of people. This course is open to a wide range of delegates. The style and content of the course will enable individuals to work at their own pace and improve their skills at all levels.

• Writing Reports to Get Results

  To equip delegates with the knowledge and skills to produce a good report.

• Trainers Masterclass

  This course is for trainers who wish to improve and expand their repertoire of training skills. You will have the opportunity to share best practice with a supportive group of training professionals, so some training experience is assumed.

• Assertiveness at Work

  This course is for anyone who sometimes feels submissive or aggressive and wants to learn to stand up for their thoughts and handle conflict constructively. The aim of the course is for delegates to feel more positive and learn to give and receive criticism. Delegates will each develop a personal action plan.

• The Professional Receptionist/Front of House

  This course is suitable for any member of staff who may deal with internal or external customers face-to-face. You’ll learn how best to meet and greet visitors and how to create a welcoming environment. You’ll also cover key  communication skills needed by Receptionists and develop an individual review and action plan.

• How to Conduct an Effective Training Needs Analysis

  All HR professionals, trainers and managers who want to both review their current training strategy and develop their workforce more effectively.

• Evaluation of Training

  All HR professionals, trainers and managers who want to both increase their own confidence and skills in evaluation methods and techniques, and gain benefits for their investment in training and learning in their own organisation.

• Career Transitions - New Horizons

  Many organisations are in a state of flux, with restructures and redundancies.This workshop has been designed for anyone who may need to consider a career change. The day will focus on the impact of change and transition, and looking forward, as well as identifying key skills and competencies an individual has to seek new horizons.

• Coaching Skills for Managers

  The course is for managers and trainers who want to develop their teams using a coaching style.

• How to be Successful at Interviews

  To enable delegates to take part in any interview with confidence and ease, whether it be for promotion, appraisal or one-on-one.

• How to Chair and Manage Effective Meetings

  The course will benefit anyone who may be required to lead or chair an informal or formal meeting. Those who attend meetings on a regular basis will also benefit by enabling them to participate more effectively.

• Speed Reading

  This course will enable the reader to respond in the best way to reports, articles, circulars, technical manuals and text books, and be able to demonstrate genuine understanding and retention. Delegates will start developing the process of reading quickly and critically, retaining essential information.

• Communication and Conflict Management

  This course has been designed as a refresher, to update participant’s communication skills and some tools for dealing with potentially conflict situations.

• Employment Law Update

  This one day programme is designed specifically for HR Managers. It will assume prior knowledge and will therefore be aimed at highlighting and raising awareness of recent changes in employment law as well as revisiting core topics.   The programme will specifically be directed towards legislation which is relevant and topical for the public sector. 

• New to Team Leading

  The aim of this programme is to equip those new supervisors and team leaders with the knowledge and skills to be an effective supervisor and leader. It may also be a useful refresher.

• Essential Skills for Trainers

  This course will benefit anyone who wishes to gain confidence in designing and delivering training. It provides a comprehensive overview of the subject for new training professionals, but will also be of use to those who occasionally adopt a training role as part their wider duties. 

• CV Writing and completing Application Forms

  A half day course focused on producing and updating a CV, along with completing an application form. The aim of this session is to constructa winning CV, and start to compile a personal inventory of skills, attributes, achievements and professional highlights.

• "Focus on You - New for 2012